Dec. 8, 2009 at 12:08pm with 204 notes
Reblogged from dpstyles
dpstyles: Screenshot from a checkout terminal at Target (Milford MA). They use game mechanics (scoring / personal leaderboad) to encourage faster checkout times: If I were a cashier, I’d love to see some additional metrics on my performance: average time per item (time between each “beep” on the register), average time per customer, items per minute, the list goes on and on. I also wonder if this negatively affects customer service at all. For example, a fast checkout that provided poor customer service because they were rushing is worse than a slow checkout that provided good customer service. Unless, of course, you’re the next person in line.

dpstyles:

Screenshot from a checkout terminal at Target (Milford MA). They use game mechanics (scoring / personal leaderboad) to encourage faster checkout times:

If I were a cashier, I’d love to see some additional metrics on my performance: average time per item (time between each “beep” on the register), average time per customer, items per minute, the list goes on and on.

I also wonder if this negatively affects customer service at all. For example, a fast checkout that provided poor customer service because they were rushing is worse than a slow checkout that provided good customer service. Unless, of course, you’re the next person in line.

  1. tapisdorientpascher reblogged this from superamit